Bannockburn Patient Care Team

Susie Seiling, COO

Susie Seiling brings a passion for exceptional customer care combined with over 30 years working in finance and operations. With an extensive array of experience running small businesses, Susie, a Lincolnshire native, is happy to be back on the North Shore as part of the Forward Focus family. As the mother of six children, Susie understands the importance of preventative health and wellness, as well as the value of personalized care. A natural nurturer, Susie’s gentle disposition and insight allow her to be the ideal patient advocate while also ensuring smooth operations that enable our staff to focus on patient care. Susie has been moonlighting as a community theatre director for over 25 years and can occasionally be found teaching classes and workshops. When away from work, Susie and her husband love to spend time boating and hanging out with their kids and grandson.

Lisa Lewis, Director of Patient Experience

Lisa Lewis brings a wealth of experience in marketing and customer service to Forward Focus. She has joined our administrative team to enhance the communication and coordination of your care. Lisa also has a strong interest in fitness and wellness. She has worked as a personal trainer and fitness instructor for many years. She engages in a regular, well-rounded exercise program. Movement is central to her lifestyle and, in fact, dance was part of her college education. Lisa has two children and lives in the northwest suburbs.

Meliha Suljic, Medical Billing/Coding Manager

Meliha "Mel" Suljic, CPC embodies the Forward Focus personalized and caring philosophy. In her role, she assists our team with sending claims to insurance companies and making sure that it is sent in a timely manner. Mel received her bachelor's degree in communication Disorders at Governors State University. We all benefit from her sense of humor and outgoing personality, and she generously volunteers her time to others in need. Outside the office, she enjoys spending time with her toddler son and seeing him becoming his own person and exploring different playgrounds. She also loves hiking, swimming, dancing, and singing karaoke in her car.

Stephanie Garcia, Medical Billing/Coding Specialist

Stephanie welcomes our patients in a kind and caring manner. She worked in an Obstetrics and Gynecology practice for 12 years as a receptionist and medical assistant. She brings to our practice additional customer service experience from her time as a retail store manager. She is very family oriented, a dog mom, a fitness enthusiast, and loves sports.

Amanda Hackney, Accounts Receivable Manager

Amanda brings to the practice 16 years of customer service experience as well as an associate’s degree in both arts and sciences. With 14 of those years being in the medical field, Amanda homed in on her attention to detail working in pharmacy, dental, and durable medical equipment, all the while maintaining kindness and a fun-loving spirit. With diligent organization, Amanda maintains patient memberships, manages incoming funds, as well as assists with administrative tasks. Amanda enjoys going to concerts, watching and playing sports, and most importantly, spending time with her husband and extended family.

Kimberly Simeonov, Accounts Receivable Specialist

Kimberly excels at number crunching and brings 10 years of experience in banking. Those years in banking also allowed her to develop close working relationships with clients. Customer service was a key component of her time in the industry. She has a bachelor's degree in management with a minor in accounting and English. She loves spending time with her family and enjoys all of her town's traditions, especially the Fourth of July fireworks.