• Direct access to our doctors through a variety of channels. You will receive your physician's personal email address and private cell phone number. Email is a great form of communication for non-urgent issues, either during the day or after hours. When the office is closed, and an urgent matter arises, you can call or text your doctor directly. When appropriate, we also use video technology (FaceTime, Zoom, or a secure, encrypted video platform) to communicate, although all patient appointments are scheduled in the office. 
• Limited practice size to ensure a personalized approach to your health. Since the number of patients in the practice is limited, we're able to make your care a priority, and your physician will have the time necessary to address all of your needs as they arise.
• Direct phone access to our staff during business hours. When you call, a welcoming member of our team will answer the phone. Our patient care staff will have the opportunity to get to know you personally and be able to handle your needs quickly and effectively.
• When you are away from home, whether on a short trip or for an extended stay, we continue to offer the best possible medical support from a distance and can communicate with local providers to assist with your care.

Administrative Support

• Insurance claims filed on your behalf by our staff.
• Prompt follow-up phone calls to review lab and imaging results.
• Reminder calls for physical exams and office visits.
• Personalized electronic medical records that you will be able to access via a password-protected patient portal on our website.

The Forward Focus Concierge Medicine model is built upon a foundation of clinical excellence, ensuring that members receive exceptional care, which includes:

• Outstanding symptom management and acute care with prompt scheduling for emergent issues to be seen that day or the next business day.
• Commitment to Medical sophistication for evaluation and diagnosis is demonstrated through a comprehensive annual examination.
• Clinical expertise in all aspects of internal medicine by providing proactive healthcare services, patient advocacy, and coordination of care with hospitalists and carefully chosen specialists to manage a member’s health across all settings.

Annual Physical

• A comprehensive annual medical examination to review all aspects of your health and wellness.
• After a thorough physical exam, our doctors will discuss your history, screening tests, any x-ray results, vaccination records, and medication management, as well as any medical concerns and additional life factors that may be impacting your health. 
• All tests will be completed prior to an extended office appointment, so the results can be thoroughly explained.

Appointments

• Prompt scheduling of appointments outside of the Annual Exam with little or no wait time. For emergent issues, you will be able to be seen that day or the next business day. For routine office visits, we will schedule you as soon as possible. 
• Extended and unhurried office visits (scheduled for 30 minutes) so that you always get the attention we feel you deserve.

Forward Focus Concierge Medicine emphasizes a high level of personalized service and accessibility, particularly when members require care outside of the office setting. Our practice is dedicated to managing all facets of a member's health journey, ensuring seamless communication and expert coordination across the medical landscape.

• Commitment to care continuity highlighted by supporting members throughout serious health events, including providing daily visits when hospitalized at affiliated hospitals, where the physician coordinates directly with hospitalists and actively advocates on the member's behalf.
• Dedicated advocacy and coordination with carefully chosen specialists, ensuring that all referrals lead to trusted experts and communication remains unified between the specialist and the primary care team.
• Hands-on support to help with medical decisions and interpreting results, clearly explaining diagnoses and guiding members through choices about their care plan with an expert perspective.
• Assistance with coordination of travel-related health needs, ensuring necessary documentation, prescriptions, and medical support are available even when away from home.
• Assistance with Medical Care transition planning, carefully organizing the discharge process, and setting up necessary follow-up care for a safe transfer.
• Management of home-care professionals, ensuring that any necessary in-home services are properly vetted, integrated into the overall care plan, and functioning effectively to support the member's long-term health maintenance.

Forward Focus Concierge Medicine places a strong emphasis on proactive health and preventative care, aiming to keep members well through comprehensive wellness programming. This forward-looking approach ensures that patients are empowered with the knowledge and resources to maintain optimal health, not just manage illness.

• Focus on lifestyle issues and behavioral changes, helping members address key factors like nutrition, exercise, sleep, and stress to stop, slow, or even reverse chronic diseases.
• Proactive health plans and strategies to prevent disease, designed by physicians who have the time to dedicate comprehensive evaluations to each patient's long-term health.
• On-site wellness center, including access to dietitians and an Ear, Nose, and Throat (ENT) physician, streamlining access to specialized preventative services.
• Regularly scheduled educational seminars for members on a variety of personal health topics, which are held for small groups in the office or virtually via Zoom, covering timely subjects like exercise, nutrition, vaccines, back health, heart health, and hearing issues.
• Members stay informed through updates on the latest health issues via newsletters and practice-wide Zoom calls led by the physicians.