Patient Services Coordinator
About Forward Focus:
Forward Focus is a concierge medical practice in Lake Forest, IL. Central to our practice is a deep commitment to coordination of care, personalized and state of the art medical care, and an emphasis on health wellness and prevention. We pride ourselves on the sense of community our patients experience as well as the ‘family like’ dynamic that defines our team. Ours is a warm and supportive environment.
Position Summary:
We seek a Patient Services Coordinator to provide front line and high-quality phone support to patients and provide general administrative and reception support for our concierge practice. The Coordinator will play a key role in ensuring that our patients are treated responsively with care, respect, and patience.
Job Duties / Responsibilities:
- Fielding calls and other inquiries from prospective patients
- Helping to onboard new patients including scheduling “meet and greets” with the physicians and connecting with the patients as they integrate into the practice
- Communicating by phone with patients regarding scheduling appointments for various office visits, including annual physical exams
- Providing reminder calls for upcoming appointments
- Answering patient phone calls, collecting information to direct to the appropriate staff
- Conducting various administrative tasks including scanning, emailing, faxing, and other
- Confirming patient demographics and insurance information are current
- Collecting office visit fees
- Providing other key areas of support to our team
Schedule:
- M-Th - 8 am to 4 pm; Friday 8 am to 3 pm
Qualifications and Work Approach:
Qualifications:
- Bachelor’s degree
- At least two years work experience
- Familiarity with an electronic patient system is ideal, but not required
- Experience using the Microsoft Office Suite
- Flexibility and adaptability in working with patients, nurses, physicians, and other team members
- Experience determining whom to direct phone calls and inquiries
- Experience juggling a variety of tasks patiently and calmly
- Ability to connect with patients on a personal level, understanding their concerns, and working to address their needs
Work Approach:
- Strong commitment to customer service
- Excellent communications skills, especially on the phone
- Highly organized with careful attention to detail and follow-through
- Open to receiving feedback and to learning from others
- Enjoy working within a team and working independently
- Commitment to the Forward Focus culture of high quality, personalized patient care
Includes a competitive compensation and benefits package.
Email Katie at kmichel@forwardfocusmed.com or call (847) 234-8100 to learn more.
